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Payment Policy

Payment Policy

How do I make the payment/ Methods of payments?

There will be two types of payment options:

  • Cash on Delivery
  • Online Payment

For cash on delivery, our delivery agent will collect the cash after giving home delivery of the ordered product(s) for Inside Dhaka and for Outside Dhaka customer have to pay the due amount to the courier service before collecting the product(s).

For online payment option, you can make payments using Visa Card, Master Card, American Express, DBBL Nexus, Q-Cash, bKash, DBBL Mobile Banking, IBBL-mCash, uCash, SureCash, MyCash, IFIC Mobile Banking, Trust Mobile Money, OK Cash, AB Direct, IBBL iBanking, Bank Asia iBanking, City Touch, MTB iBanking, and Payza.

Is there any International Payment method?

Yes, you can pay with any Visa, Master Card or American Express Card and you might be requested to provide proof of identity.

Is cash on delivery available for all Delivery Method?

Yes, cash on delivery is available for Outside Dhaka locations.

Are there any hidden charges when I make a purchase (extra delivery charge, sales tax etc.)?

All the charges related to the product will be visible to customers. Customers only need to pay the total amount shown on the invoice after checkout.

Will my card details be safe?

Your card details will be fully safe. FREEFEEL and payment gateway aggregator do not store card information in order to comply with regulatory guidelines. Only the relevant banks hold the necessary information regarding the transaction.

Why has my card been declined?

Please check your card details with your relevant bank.

Contact us for any questions. We are available everyday from 08 a.m. to 12 p.m.

 

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